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HELP: Contacting Us

Customer Service
CigarAuctioneer.com offers a complete range of services for our customers. Should you have any questions - from placing your first bid, to tracking a package, to resolving a quality problem.

You may send an email to Customer Service at [email protected] or call 1-800-656-1911 during our business hours listed below.
Hours:
Mon - Fri.
8AM - 9PM
Saturday:
10AM - 7PM
Sunday:
10AM - 5PM

All Customer Service requests are responded to in a prompt manner. If it is discovered that an error has been made on our part, we will do everything possible to make good on it.

Email Addresses
There are several ways you can contact us via email depending upon the type of information you need. Please read the following email address descriptions carefully, as they correspond to specific types of information. By emailing your questions to the proper address, you will get a much faster and more specific reply.

[email protected]

- For questions regarding general information about CigarAuctioneer, our products and services.

[email protected]

- For questions specifically regarding the status of an auction, billing, shipping and your account information.

[email protected]

- For questions specifically regarding an item(s) you want to return.

[email protected]

- For suggestions or ideas regarding our services or web site.

[email protected]

- For questions specifically regarding cigars and accessories we place on auction.

[email protected]

- For reporting problems you have encountered using this web site either technical or content-related.

All emails will be replied to as quickly as possible. Please allow several days for some replies as they may require some research in order to provide you with a specific answer.