HELP: Contacting Us

Customer Service offers a complete range of services for our customers. Should you have any questions - from placing your first bid, to tracking a package, to resolving a quality problem.

You may send an email to Customer Service at or call 1-800-656-1911 during our business hours listed below.
Mon - Fri.
8AM - 9PM
10AM - 7PM
10AM - 5PM

All Customer Service requests are responded to in a prompt manner. If it is discovered that an error has been made on our part, we will do everything possible to make good on it.

Email Addresses
There are several ways you can contact us via email depending upon the type of information you need. Please read the following email address descriptions carefully, as they correspond to specific types of information. By emailing your questions to the proper address, you will get a much faster and more specific reply.

[email protected]
- For questions regarding general information about CigarAuctioneer, our products and services.
[email protected]
- For questions specifically regarding the status of an auction, billing, shipping and your account information.
[email protected]
- For questions specifically regarding an item(s) you want to return.
[email protected]
- For suggestions or ideas regarding our services or web site.
[email protected]
- For questions specifically regarding cigars and accessories we place on auction.
[email protected]
- For reporting problems you have encountered using this web site either technical or content-related.

All emails will be replied to as quickly as possible. Please allow several days for some replies as they may require some research in order to provide you with a specific answer.

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[email protected] | 1-800-656-1911

Famous Smoke is a secure retailer of the finest cigars online at the web's best prices. Please note that Famous Smoke Shop does not sell tobacco products to anyone under the age of 21 (or the minimum age in your local jurisdiction, whichever is higher). Note also that it is unlawful to even attempt to purchase cigars below the minimum age. If you are not of legal age, please do not enter our site. For more information on how we verify age click here.