HELP: Contacting Us
CigarAuctioneer.com offers a complete range of services for our customers. Should you have any questions - from placing your first bid, to tracking a package, to resolving a quality problem.
You may send an email to Customer Service at [email protected] or call 1-800-656-1911 during our business hours listed below.
Mon - Fri.
8AM - 9PM
10AM - 7PM
10AM - 5PM
All Customer Service requests are responded to in a prompt manner. If it is discovered that an error has been made on our part, we will do everything possible to make good on it.
There are several ways you can contact us via email depending upon the type of information you need. Please read the following email address descriptions carefully, as they correspond to specific types of information. By emailing your questions to the proper address, you will get a much faster and more specific reply.
All emails will be replied to as quickly as possible. Please allow several days for some replies as they may require some research in order to provide you with a specific answer.