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Customer Service offers a complete range of services for our customers. Should you have any questions - from placing your first bid, to tracking a package, to resolving a quality problem

You may send an email to Customer Service at or call 1-800-656-1911 during our business hours listed below.
Mon - Fri.
8AM - 9PM
10AM - 7PM
10AM - 5PM

All Customer Service requests are responded to in a prompt manner. If it is discovered that an error has been made on our part, we will do everything possible to make good on it.

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[email protected] | 1-800-656-1911

Famous Smoke is a secure retailer of the finest cigars online at the web's best prices. Please note that Famous Smoke Shop does not sell tobacco products to anyone under the age of 21 (or the minimum age in your local jurisdiction, whichever is higher). Note also that it is unlawful to even attempt to purchase cigars below the minimum age. If you are not of legal age, please do not enter our site. For more information on how we verify age click here.