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CigarAuctioneer.com offers a complete range of services for our customers. Should you have any questions - from placing your first bid, to tracking a package, to resolving a quality problem
You may send an email to Customer Service at firstname.lastname@example.org
or call 1-800-656-1911, between the hours of 8:00am and 7:00pm Eastern Time, Monday through Friday.
All Customer Service requests are responded to in a prompt manner. If it is discovered that an error has been made on our part, we will do everything possible to make good on it.
There are several ways you can contact us via email depending upon the type of information you need. Please read the following email address descriptions carefully, as they correspond to specific types
of information. By emailing your questions to the proper address, you will get a much faster and more specific reply.
For questions regarding general information about CigarAuctioneer, our products and services.
For questions specifically regarding the status of an auction, billing, shipping and your account information.
For questions specifically regarding an item(s) you want to return.
For suggestions or ideas regarding our services or web site.
For questions specifically regarding cigars and accessories we place on auction.
For reporting problems you have encountered using this web site either technical or content-related.
All emails will be replied to as quickly as possible. Please allow several days for some replies as they may require some research in order to provide you with a specific answer.